Privacy Policy

TOMO – A Brand of Kingston Medical Clinic Pte Ltd
TOMO is a brand under Kingston Medical Clinic Pte Ltd and operates as a third-party administrator (TPA). Please note that TOMO is not a licensed healthcare provider. Our platform facilitates service coordination between users and licensed healthcare or service providers.

At TOMO, your privacy is important to us. We are committed to maintaining the confidentiality of the personal information you provide through the TOMO mobile application ("TOMO App"). This may include information such as your name, contact details, account preferences, and service-related or health-related information, depending on the services used.

By using the TOMO App and any services linked to it, you are agreeing to the terms of this Privacy Policy.

1. How We Collect, Use and Share Your Data
We only collect personal data when:

• You or an authorised party (such as an employer, agent, or family member) voluntarily provide it to us,
• You have been informed about the reason for data collection, and have provided consent, or
• The collection is allowed or required by law.

If you submit another individual’s data (e.g., a family member, employee, or helper), we will assume you have obtained their consent to do so.

We may use your data to:

• Deliver the services you requested,
• Confirm your identity,
• Respond to queries or feedback,
• Manage our relationship with you,
• Process billing or payment matters,
• Meet legal or regulatory obligations,
• Communicate with service providers, insurers, laboratories, or regulatory bodies as necessary,
• Carry out any related administrative or operational purposes.

Your data may be shared with:

• Third parties needed to fulfil services,
• External service vendors working on our behalf,
• Government authorities or law enforcement where required.

Even if your relationship with TOMO ends, we may retain and use your information for a reasonable period for regulatory or legal obligations.

2. Technology Use
We may use tools to analyse usage of our App. While these tools may collect technical information about your device, they do not personally identify you. You may configure your device to accept or reject cookies and tracking technologies.

3. How We Protect Your Data
We employ a range of administrative, physical, and technological measures to safeguard your data, including:

• Minimising unnecessary data collection,
• Access controls and password protection,
• Use of secure communications and encryption,
• Security patches and antivirus solutions,
• Secure deletion of outdated or unneeded records,
• Use of multi-factor authentication where appropriate.

Despite these precautions, no digital system is entirely foolproof. We remain committed to continually improving our data protection strategies.

4. Withdrawing Your Consent
Your consent remains valid until withdrawn. You may request to withdraw your consent for any or all uses of your data by contacting us in writing or via email. We may take up to 14 business days to process the request and will inform you of any resulting service limitations.

Note that even after withdrawal, certain personal data may still need to be retained to meet legal or regulatory obligations. While TOMO is not a licensed healthcare provider, our affiliated clinics and service partners may be required to retain medical records and service-related information in accordance with applicable laws and regulations.

You can request account deletion via the in-app feature or by emailing enquiry@kingstonmedical.com.sg. Medical records, however, will be preserved as mandated.

We may send service-related messages, offers, or updates via various channels. You may opt out of such communications at any time using unsubscribe features or by contacting us directly.

6. Accessing and Updating Your Information
To access or amend your personal data, please send us a written or email request. Be sure to include relevant details to help us identify and locate your records.

7. Contact Us
For enquiries about this policy or to make requests regarding your data, please email our Data Protection Officer at enquiry@kingstonmedical.com.sg.